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Service & Support

Do these issues plague your business?


  • Network Neglected? Is yours perceived as a “necessary evil” and not as integral to improving business performance?
  • Downtime Impact? Are IT outages distracting your staff from their core focus, or prohibiting them from working productively?
  • Distracted Employees? Do your staff rely on other non-IT employees to deal with distracting IT problems?


Program Advantages:


  • Increased Productivity: Continuous insight into your network lets us reduce the business impact of IT failure and dramatically increase mean time to resolution getting your employees back to work.
  • Reduced Business Impact from IT Failures: Combining preventative maintenance and remote monitoring means we minimize failures that could impact your business. Your network behaves in a stable and reliable manner.
  • Eliminating Emergency Downtime: Regular overview with a combination of monitoring and management, we work extensively to reduce or eliminate where possible emergency outages which causes



Your Trusted Advisor An IT Partner, Not Provider

We understand why your critical business services are so

important to your daily operations. This is why we spend so much time aligning our technology to support your revenue generating services. Building a program that relies on proactive network monitoring coupled with an aggressive preventative maintenance component ensures optimum uptime for your business.


One of the major challenges in maintaining a computer network is trying to predict what will fail and when. With our proactive approach, we can prevent many network failures from

ever happening. By combining regular and comprehensive preventative maintenance and robust real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets.


A regularly maintained network means fewer failures, yielding higher productivity and higher revenue per employee. At the same time, your exposure to security risks is dramatically lessened, and frustration from unstable IT resources almost vanishes. We allow our customers to focus on their core business functions by taking the worry out of managing a computer network.

 “Thanks to XPO’s remote monitoring, we prevented our Exchange Server from failing from a lack of drive space”

– R. Albert, President – Services Firm



Program Elements             Layered Approach



Proactive Server

  • Monitoring with checks every 5 minutes
  • Key Application Maintenance
    • Microsoft and 3rd Party Patch Management is available


Proactive Workstation

  • Monitoring with checks every 60 minutes
  • Microsoft and 3rd Party Patch Management
  • Scheduled Preventative Maintenance
  • Availability Monitoring



Proactive Backup

  • Backup Deployment and Configuration
  • Backup Job Monitoring
    • Local and Remote Backup of the Entire System – Operating System, Apps, Configuration and Data
    • Scheduled Backup Jobs


Proactive Support

  • Daily Review of Checks and Status
    • Business planning and strategy consulting


Proactive Security

  • Anti-Virus Monitoring and Management
    • Perimeter level mail Monitoring and Management



 Program Features


  • 24x7 Remote Monitoring ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally
  • Security Management uses properly designed and implemented security solutions to keep your business protected
  • Patch Management ensures all of your Windows servers and PCs have the most up-to-date security and system patches, helping to

optimize performance and minimize security risk





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